Agenda

The agenda from the 2014 Saskatchewan Health Care Quality Summit is below. To view or download presentation slides, please click on the title of the session, and look for a link following the session’s description.

Tuesday, May 6, 2014 – Day 1

7:30 – 8:30 Yoga
Calm mind. Fit Body. Inspired Life. The benefits of yoga are so varied. Yoga helps participants enjoy a more fun, healthy, and stress free life. Start your day by clearing your mind and stretching your muscles.
9:00 – 10:00 Patient & Family Breakfast & Quality Improvement Expo Opens
9:00 – 11:00 Pre-Summit Workshop - Paul Plsek: Leadership to Establish the Culture and Practice of Innovation
**Please note that this session is not included in full registration. An additional charge of $75 will apply when you register. ** Spoiler alert: this session will bust the myth that creative thinking is a rare gift, bestowed on only a special few. Anyone and everyone can think creatively. Take advantage of this unique opportunity to learn, from Paul Plsek, how to recapture your own capacity for creative thinking and unleash the creative energy of those you work with. Find out how formal and informal leaders can contribute to a culture that supports everyone in the organization to think differently about their work, and to find innovative ways to improve that work every day. View/download presentation slides.
10:00 – 11:00 Pre-Summit Bonus Workshop - The Low-down on Lean
**Please note that this is a bonus Pre-Summit Session. It is optional, but free to attend.**If you want to learn more about how and why Saskatchewan is using Lean in health care, join us for this introductory session. During the Quality Summit, you will hear about various Lean tools, concepts and principles, and this session will serve as a quick primer for you, covering some “lean essentials” to enhance your Summit experience! View/download presentation slides.
11:30 Opening Keynote with Paul Plsek
Can we be both Lean AND Creative? The Virginia Mason Experience
As you may know, Virginia Mason Medical Center (VMMC) in Seattle was one of the first health care organizations to implement Lean methods and principles. You may also know that they have successfully been using these improvement tools originally designed for manufacturing to improve quality and safety. What may surprise you is that they have also unleashed the creativity of their staff, providers, and patients, by integrating innovation tools and methods with Lean. Through powerful stories and concrete examples, Paul Plsek will share how VMMC has created a culture of innovation, providing tools for everyone to think differently about their work and radically transform the care and services they provide. View/download presentation slides.
12:30 – 1:20 Lunch
 1:30 – 2:15 Concurrent Sessions
  • Embracing Life: Northern Saskatchewan Working Together
    Embracing Life is a north-wide, cross-disciplinary partnership that facilitates action to reduce suicide by sharing the strengths of communities and working together through health promotion, suicide prevention, intervention and post-vention. We all have a role to play when it comes to suicide prevention and health promotion, and Embracing Life encourages communities to take ownership by bringing ideas forward and committing to positive, on-going change in partnership with front line workers and agencies across the north.View/download presentation slides.
  • The Saskatchewan Surgical Initiative: Lessons Learned
    The Surgical Initiative concluded on March 31, 2014; the first system Hoshin to “graduate” to everyday work. Join us for an interactive discussion of the lessons learned over four years of transformational change.View/download presentation slides.
  • Engaging the 'Patient' in Patient Experience Surveying
    Clients and family members are credible and powerful sources of information when trying to understand the quality of care we provide in the Saskatoon Health Region. By having a trained patient advisor actually go and speak to the patients about their experience, we are getting never before seen response rates, and a wealth of meaningful quantitative and qualitative data from which to base our improvement efforts on. View/download presentation slides.
  • Lean Improvements via Implementation of a Regional Pharmacy Kanban Inventory System
    The Yorkton Regional Health Centre’s Department of Pharmacy Services, Sunrise Health Region replaced our inventory system based upon visual inspection, minimum quantity limits and historical wisdom on when to order, with a kanban inventory system. We began implementation at the wardstock (on the units/wards), then at the affiliate hospital whom we supply, as these areas influence the stock on hand that the YRHC Pharmacy requires. Once ordering cycles were established and quantities were stabilized in these external units, kanban was implemented in the regional pharmacy department both in our unit dose stock area and in our system for drug procurement from external vendors. Implementation of the kanban inventory system reduced five of the “Seven Wastes” of lean (waiting, overprocessing, motion, overproduction and inventory). View/download presentation slides.
  • Optimizing the delivery of Chronic Disease Management-Quality Improvement (CDM-QIP) in Saskatchewan
    The CDM-QIP session relates directly to both Better Care and Better Health and will focus on how the program helps clinicians across Saskatchewan to manage chronic conditions in their patients. The current chronic conditions included in the program are Diabetes and Coronary Artery Disease and will be expanding to include COPD and congestive heart failure. The presentation will include a demonstration CDM-QIP, an overview of its delivery and information regarding participation for those who want to sign up. A clinician will discuss how they have used CDM-QIP in their practice to benefit their patients. Early results generated by the program will be shared. View/download presentation slides.
  • Twitter 101:Join the Conversation
    What’s a hashtag? Is Twitter for more than just sharing what you had for breakfast? It’s so overwhelming – how can I get started? We’ll answer these questions, and more, during Twitter 101. The conversation is already happening on Twitter, now join in! Bring your smartphone, tablet or laptop along, for hands-on learning, and a dive into the essentials. If you have a specific question, send it to QualitySummit@hqc.sk.ca before the Summit, and we’ll make sure to answer your question during this session. View/download presentation slides.
2:15 – 2:30 Break
2:30 – 3:15
  • Teamwork and Communication: The LEPS Project Benefits Both Students and Seniors
    An ongoing 7-year partnership between the University of Saskatchewan and LutherCare Communities provides an opportunity for health professions students in the “Longitudinal Elderly Person Shadowing (LEPS) Project” to learn with, from and about their senior partners through a series of social events and structured small group visits. Participating students learn about health issues associated with aging, gain an appreciation for events that have shaped their senior partners’ lives, examine their own attitudes towards older adults and aging, and experience the benefits and challenges of working in interprofessional teams, while participating seniors enjoy sharing their wealth of knowledge and experience with the students whom they find to be professional and full of vitality. View/download presentation slides.
  • Translating an Emergency Department Wait Time Study to a Quality Improvement Project: The Story of RPIW #51
    In June 2013, a medical student research project was conducted which looked to characterize how long patients waited in line before being registered and triaged. This study took place at Royal University Hospital and St. Paul’s Hospital. This project inspired RPIW #51, which was aimed at reducing patient lead time at the emergency department in SPH. RPIW #51 successfully reduced the lead time from patients entering the ED to being assigned a bed by 50%. Audience members will learn how a research project translated into an RPIW that greatly improved multiple aspects of the patient experience in St. Paul’s ED. View/download presentation slides.
  • If at First You Don't Succeed...Build A Better Team - Waitlist Eliminated, and Immediate Crisis Response Service Developed at Yorkton Mental Health Services
    With the wait list eliminated, the Crisis Assessment Team (also known as CAT) has now evolved to not only respond to requests for service (elective or urgent), but also to be consistently abreast of all activity within the service.View/download presentation slides.
  • Health Empowerment for You
    Health Empowerment for You (HEY) is an evidence-based cancer and chronic disease prevention curriculum developed with and for First Nations to promote healthy living and reduce incidences of disease. FSIN worked in partnership with a diverse group of stakeholders from both Manitoba and Saskatchewan to develop an innovative culturally relevant training curriculum that integrates First Nations history and culture with primary and secondary prevention strategies for cancer and chronic disease. View/download presentation slides.
  • A Systems Approach to Improving Patient Flow
    Like many health systems Regina Qu’Appelle Health Region was struggling against increasing occupancy overcrowded Emergency Departments and overall poor patient flow. In early 2012 the region identified that a more strategic approach was needed. After a review of leading jurisdictions and related literature the region implemented its patient flow strategic framework comprised of seven elements: Governance, Care Coordination, Demand Escalation, Capacity Planning, Standard Work, Load Levelling and Quality and Safety. This presentation will describe the strategic framework and specific actions and outcomes that have resulted in a reduction in occupancy and improved patient flow at RQRH’s two acute hospitals. View/download presentation slides.
  • Paul Plsek: Bringing Creativity and Patient Voice to Our Lean Efforts
    If we always do what we’ve always done, we’ll always get what we’ve always got.” There’s some debate about who originally said this, but nevertheless, it couldn’t be more true. Lean methods like Rapid Process Improvement Workshops (RPIWs) can be  powerful – but to get NEW results, we have to truly understand what is important to patients, and we have to bravely try some very different ways of working. Learn how to use, and help others use, experience-based design and creativity methods to deeply understand patients’ experiences and engage both patients and staff to create innovations that will make the biggest difference. View/download presentation slides.
3:15 – 3:45 SGI Nutrition Break
 3:45 – 4:30 Concurrent Sessions
  • Building Health - Improving Early Childhood Outcomes in Northwest Saskatchewan - It Does Take a Northern Village to Raise a Child
    The Development of Regional and Community Driven Plan(s) to Better Respond to the Needs of Families with Young Children in Northwest Saskatchewan. Learn how communities in the Northwest region are working together at an interagency and community level to better the health and life outcomes of children. View/download presentation slides.
  • LutherCare Communities Organizational Lean Transformation: Creating the Preferred Place to Work and Live
    This presentation will describe LutherCare’s 14-month journey through their Lean Transformation to create a better environment for residents and staff. Looking at the full organizational transformation of LutherCare Communities through the three key pillars of Lean; Internal Capacity, Leadership and Infrastructure. The effects of these changes on all aspects of the organization, they are Administration, Care Homes, Long Term Housing, Long Term Care, Community, Core Services and Leadership and how these changes will create the preferred place to work and live.View/download presentation slides.
  • The Patient & Family Care Experience Program: Partnering with Our Future Providers to Build a Patient & Family-Centred Culture
    The Patient & Family Care Experience Program pairs first year medical and pharmacy students with patient / family advisors over a six month period. Students learn firsthand what it’s like for patients and families to journey through our system. In this unique program, students have the opportunity to understand the role that patient and family members have as valuable members of the health care team, and to gain insight into how their health challenges have altered their lives. Come hear about the program and how it’s shaping the patient and family-centred culture of our future care providers. View/download presentation slides.
  • Working Towards Eliminating Surgical Site Infections
    In working within the parameters of the SaferHealth Care Now bundle what have we within Sunrise been able to do to increase patients safety. By looking at indicators of infection we have been able to set up improvement projects to work towards a goal of zero clean surgical site infections. This session is to describe three of these improvement projects. View/download presentation slides.
  • How Organizing Linen and Supplies Turned Morning Care from Frantic to Meaningful
    Morning care is, for many long-term care residents, one of the only times they get dedicated one-on-one time with a care giver. Before this transformation, however, if you visited the unit, what you saw was care givers scurrying up and down the halls looking for linen and supplies. Now the halls are empty and silent, because the care givers are where they need to be – delivering uninterrupted one-on-one care to residents with all the supplies they need just where and when they need them and in the right amount. View/download presentation slides.
  • Fierce Conversations with Rachelle Brockman from Eureka Experience
    A ʻfierce conversationʼ is a heartfelt, intense, real and constructive conversation. Have you ever: been afraid to initiate a ʻreal, difficult or fierceʼ conversation? Been misunderstood, mistreated or overlooked? Wished you could more effectively engage and motivate others? Had difficulty telling your ʻunique storyʼ succinctly and powerfully? Focused on the things you don’t like or disagree upon, rather than our common purpose, meaning and positive action? During this interactive session, you will dynamically explore the 7 Principals of Fierce Conversations, which will clarify and strengthen your communication abilities and relationships through relevant discussions and instantly applicable, positive take-aways. View/Download presentations.
4:30 – 5:15 Reception | Quality Improvement Expo closes for the day
5:15 – 6:30 Pursuing Excellence Awards Banquet
6:30 – 7:30 20/20: Sharing their Visions
What do a student, a physician, a professor, a patient/family advisor, an improvement coach, and a health policy analyst have in common? Each of them has a vision of what is possible in Saskatchewan health care. And they each have only 6 minutes and 40 seconds to share it with you. Join the audience and don’t blink, or you might miss the inspiration! View/download presentation slides: (1) (2) (3) (4) (5).

Wednesday, May 7, 2014 – Day 2

6:30 – 7:30 Yoga
Calm mind. Fit Body. Inspired Life. The benefits of yoga are so varied. Yoga helps participants enjoy a more fun, healthy, and stress free life. Start your day by clearing your mind and stretching your muscles.
7:00 – 8:00 General Attendee Breakfast | Quality Improvement Expo opens
7:00 – 7:45 Better Research for Better Teams, Better Care, Better Value, and Better Health(optional breakfast session sponsored by SHRF)
The Saskatchewan Health Research Foundation (SHRF) is the provincial agency that funds and facilitates health research in Saskatchewan. SHRF has recently completed a stakeholder consultation and is in the process of developing a new strategy. The purpose of this breakfast session is to present: 1) what health research presently looks like in Saskatchewan; 2) preliminary findings and conclusions of the stakeholder consultation and; 3) seek further input into the future of health research in Saskatchewan.
7:00 – 7:45 What does HTA have to do with Innovation and Creativity? with Dr. Brian O'Rourke, President & CEO of CADTH (optional breakfast session sponsored by CADTH)
Innovation in products and processes keeps our health system strong and makes it possible to treat disease and injury more effectively and efficiently. But not everything labelled “new and improved” is actually better. Health technology assessment (HTA) will help find and adopt  innovation with impact –  and avoid imitations, retreads and outdated approaches. Join Dr. Brian O’Rourke, President and CEO of the Canadian Agency for Drugs and Technologies in Health and learn how HTA can play a significant supporting role in your innovation, quality improvement, and process redesign efforts.
8:00 Welcome & Patient Panel:Dying for Patient- and Family-Centred Care
As experts in their own health and care, patients and their families are health care providers’ greatest partners. But – it’s not always easy for patients and families to be engaged. Hear the stories of a patient, family member, and physician, who will share their honest perspectives on the barriers to, and the benefits of working in partnership with each other. Moderator: Lisa Clatney, Speakers: Lawrence LeMeal, Josee Jarry, Veronica McKinney.
 9:45 – 10:30 Concurrent Sessions
  • Patients and Families Helping Patients and Families: How to Become Engaged and Have Meaningful Involvement as an Advisor
    A session for patients and families from experienced patient and family advisors, on how to become more involved in the role and participate in a meaningful way. Cindy and Heather will both tell their stories on how they got involved as patient and family advisors, including the importance of this role and how they found their voice to speak up and be involved in many improvement efforts. A ‘how to’ for future advisors to find their voices and make changes in their home health regions. An excellent session for healthcare staff who are considering creating advisory councils in their own regions.View/download presentation slides.
  • The Development and Operationalization of a Mealtime Enhancement Training Video for Long-Term-Care Homes
    Food is very important to the quality of life for elders in long-term care. (Viveky et al.2013) Due to the lack of standards in mealtime management education, a Regina Qu’Appelle Health Region (RQHR) dietitian worked in partnership with Regina Lutheran Home and Medical Media to develop a mealtime management video to enhance the training and education of staff (care assistants, nursing staff, food service workers, etc.) working with adults living in long term care (LTC) homes. During each stage of development this video, dieticians and other health care-professionals working in LTC from across Canada were consulted and feedback was incorporated. The video focuses on providing a safe, nutritious, and pleasurable meal experience for all residents. This video was developed for all departments in LTC to train both new and existing staff. The video is 12 minutes in length and after initial evaluation will be accessible internationally. This video can ensure that all LTC staff receive high quality education on basic mealtime management. The purpose of this session is to provide highlights of the development of the project, show excerpts of the video, present the research findings from a student-led pilot project, and discuss future goals. View/download presentation slides.
  • Kelvington Integrated Health Facility Addition and Renovation- 3P and Beyond
    The Kelvington Integrated Health Facility used the 3P Process, focussing on Better Health, Better Care and Better Teams to generate a design that was led by Patients, Families and Clinical Staff. The result is a project that has proven Better Value, reducing and reallocating capital costs while ensuring that great care by a great team delivers great health to the Patient. The project keeps the most important thing the most important thing, and the most important thing is the patient. View/download presentation slides.
  • Supporting Children Where They Live, Learn and Play: Child & Family Centred Care in an Integrated/Rural Outreach Model of Children's Therapy
    Sunrise Health Region’s Children’s Therapy Program (CTP) supports children where they live, learn and play. This session will describe CTP’s journey in the development of a community-based, family-centred service delivery model for children’s therapy in rural Saskatchewan. In alignment with recommendations from the RockBank report (2007) and Saskatchewan’s Patient First Review (2009), CTP redesigned services to children and families to increase access, reduce wait times, and improve the family experience. With an innovative approach to service delivery, CTP has established stronger working relationships with parents, community agencies and First Nations partners. View/download presentation slides.
  • Visual Management- Leadership Support for the Front Line
    Visual Management is a lean communication tool to help keep focus on priority initiatives in the workplace as well as keeping your thumb on the pulse of daily operations. I will take you through the evolution of one areas visibility management system and how this has now spread through all divisions of our Pathology and Laboratory Medicine Department to become standard work. You will take away ideas and inspiration to incorporate this communication system in your workplace. Success comes from ensuring the loop of communication goes full circle from leadership to front line and back to leadership for full understanding. View/download presentation slides: (Part 1) (Part 2).
  • Thinking Upstream: Beyond Health Care to a Truly Healthy Society with Ryan Meili, National Director of Upstream
    Every one of us can contribute to a better, healthier society. But how? Join us for a powerful and thought-provoking conversation about what it takes to create health and wellness in our communities. See the video here.
10:30 – 11:00 SGI Nutrition Break
11:00-12:00 What the K@!zen?!
Implementing Lean Saskatchewan-wide means changing how we work and how we think about our work. In a panel discussion, leaders from across our health care system will share their stories and insights – how the lean journey, to date, has affected their perspectives, their work, and their relationships.
12:00 – 12:30 Lunch
12:30 – 1:30 Keynote with Leslee Thompson
What Did I Learn from a Patient Today?
Patients and families are changing the face of health care. At Kingston General Hospital, in Ontario, patients and families are fully engaged in planning and decision-making about care and service.. Hospital CEO Leslee Thompson will share, from her own experience, what patient-centred leadership truly looks like and what it takes to make patient- and family-centred care part of the fabric of an organization. She will challenge and inspire us to think about how each of us can partner with patients and families in more meaningful ways.
1:30 – 2:00 SGI Nutrition Break
1:30 – 2:00 Let's Talk with HIROC (optional session sponsored by HIROC)
HIROC invites you to join your fellow delegates for a totally different type of networking session – this one is all about you! Share your thoughts, interact with health care leaders and participate in this new way of changing our health care landscape in just 30 minutes! Grab a snack and join the conversation!
2:00 – 3:30 Patients as Partners: Can You Imagine?
2:00 – 4:30 Saskatchewan Symposium on Quality Improvement Research
Special speaker Dr. Geoff Porter will discuss Synoptic reporting as a quality improvement research tool. Posters on current QI research in Saskatchewan will be presented by Saskatchewan researchers.
4:00 – 5:00 Quality Improvement Expo Closes

This program has been accredited by the College of Family Physicians of Canada and the Saskatchewan Chapter for up to 11 Mainpro-M1 credits.